Help & Support
Get help with using VIT Tenant Admin
FAQ
Frequently asked questions and answers
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Frequently Asked Questions
How do I connect a GPS tracker to a vehicle?
Open Live Tracking → Set up tracker (or /tracking/setup). Enter the IMEI printed on the tracker sticker (usually 15 digits), bind it to a vehicle, then SMS SERVER,0,<host>,7700# to the unit’s SIM so it reports to VIT. Wait until the wizard shows the first signal.
Which number do I use — IMEI or SIM?
Always bind the IMEI on the device label/barcode, not the SIM ICCID or phone number. That IMEI must match what the tracker sends on TCP port 7700.
How do I replay a vehicle’s route?
On Live Tracking, select the vehicle and click Replay today, or open Trips & parking and use Day / Segments Replay. Use the scrubber and speed chart to explain where the vehicle was.
How do I add a new driver?
Navigate to the Drivers page and click 'Add Driver'. Fill in the required information including name, email, and password. You can also upload driver documents and profile pictures.
How do I generate reports?
Go to the Reports page to view analytics and generate custom reports. You can filter by date range, export data, and schedule monthly email reports.
How do I reset a driver's password?
Currently, password reset must be done through the API or database. A forgot password feature is coming soon. Contact support for assistance.
What is MFA and why is it required?
Multi-Factor Authentication (MFA) adds an extra layer of security. If your tenant requires MFA, drivers must set it up before they can log in. You can check MFA status on the Drivers page.
How do I manage vehicles?
Go to the Vehicles page to add, edit, or disable vehicles. Vehicle information is used for income tracking and maintenance scheduling.
Can I export data?
Yes, you can export reports and data from the Reports page. Custom reports can be downloaded as JSON, and monthly reports are sent via email.
How do I set up maintenance reminders?
Navigate to the Maintenance page and create a new maintenance task. Set the due date or due KM, and the system will track progress based on vehicle usage.
What should I do if a driver can't log in?
Check if the driver account is active, verify MFA requirements, and ensure the device is approved (if device allowlist is enabled). Contact support if issues persist.
Contact Support
Need additional help? Our support team is here to assist you.
Email: support@vehinc.co.za
Response Time: Within 24 hours during business days
Hours: Monday - Friday, 9:00 AM - 5:00 PM (SAST)
Tip: Before contacting support, check the FAQ section above. Many common questions are answered there.